We are committed to preserving your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles.
We collect personal information about our customers including contact, financial and trading information and any other personal information you may give us including when you:
We collect personal information about you in order to provide you with information about our products or services or to enable us to provide our products or services to you and to comply with our legal obligations. We also collect personal information for market research.
We may also collect information about you from other parties such as credit reporting agencies.
We may collect sensitive information about you such as about your health status but do not collect information about your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.
Cookies are a feature of your Internet browser which you can disable at any time.
You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you our products or services or more information about them.
We will not disclose information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.
However we may disclose personal information for the purpose specified to you at the time of collection or for other purposes if:
For instance, we may disclose your personal information to entities related to us that are part of the our group of companies and to contractors which may from time to time be required to provide services to us and our group of companies.
If you provide us with your telephone number, you agree and accept that Verve Super, or an agent or a related entity may contact you via telephone. We will do this to facilitate your application, to confirm information, to gauge customer experience or for any other reasonable or marketing purpose. If you do not want this to happen, please email email@example.com.
We may use your personal information to contact you with new information or offers for products or services from us and our partners unless you request that we do not do so by contacting us by email firstname.lastname@example.org.
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.
If you wish to access the information we hold about you, you are welcome to contact our Privacy Compliance Officer who will respond to you within 30 days.
You can also request that information about you be corrected or deleted.
We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so.
If we refuse your request, we will give you our reasons. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.
We must be certain of your identity before we can discuss your superannuation affairs with you. If you contact us to discuss your affairs, you must be able to prove your identity. This ensures that we are able to protect your personal information by only giving it to you or someone who can prove that they are lawfully authorised to act on your behalf.
For example, if you phone us, you can prove your identity by giving us your:
Other details listed on your Verve Super account can be used as proof of identity (such as phone number, address, etc.) depending on the circumstances.
If you have a general enquiry that does not involve discussing your personal information, you do not have to provide identification. In these situations, you will be able to deal with us without identifying yourself.
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address and financial information, it is sent at your own risk.
We may revise or update our privacy statement occasionally by posting it on our website. The current version at the time we collect or use your personal information is the version that will apply.
Post: Verve Super, Level 5/131 City Walk, Canberra ACT 2601