General

Is Verve regulated?

Yes, superannuation is a highly regulated industry. 

Verve Super is a division of the Future Super Fund (RSE Licence No. L0001458) which is regulated by APRA (Australian Prudential Regulation Authority).

The Fund is considered to be a complying superannuation fund, which means it meets all the relevant requirements as set out in the legislation which governs how Australian super funds must be governed and operate. 

Verve Super is also supported by some very experienced service providers, including those who have been in the industry for over 20 years.

For more information, please download a copy of our General Compliance Certificate.

How long does it take for my super to transfer from my old account to my Verve account?


Once you have requested to transfer your super to your Verve account, the process takes between 3-28 days. We’ll send you an email confirming when the transfer is complete. Please get in touch if you would like to confirm the status of your transfer.

Do men work at Verve?


Verve is founded by women, for women. But of course, we don’t work in a bubble! We work in collaboration with people (men, women and non-binary folk) from a number of service providers and teams who support the day-to-day running of a superannuation fund. Our fund manager, for example, is one of Australia’s most progressive and inclusive teams in the industry, with a commitment to improving diversity in fund management as well as strict transparency around pay equality.

How does Verve support low balance members?

To support women+ to build wealth, Verve provides financial coaching to all members through Verve Learn. In addition, with a commitment to agitate for change, the Verve community is working to facilitate broader change to make the retirement system fairer for all Australians.

Can Verve give me personal financial advice?

No, Verve is not authorised to provide personal financial advice. All information provided is general in nature and does not take into account your personal situation, objectives or needs. It’s important to do your own research and consider things like fees, investment performance, insurance cover, your risk profile, and Verve’s alignment with your values, when considering if Verve Super is appropriate for you. Consider getting in touch with a professional adviser if you need some help determining if Verve Super lines up with your financial needs.

How do I change my address or personal details?

Your mobile number and residential address can be updated via the online member portal. 

Please contact us to update your email address.

If you need to amend or update your name or date of birth, you will need to provide us with the following documentation: 

  • A completed Change of Details Form, signed with an original, ‘wet’ signature; and
  • A certified copy of your ID (e.g. licence or passport); and
  • A certified copy of a document showing your change in name, e.g. deed poll, official change in name certificate, marriage certificate, birth certificate, divorce certificate, etc.

Please refer to the Certified ID Fact Sheet for information about who is eligible to certify your ID and documents. This fact sheet also includes detailed instructions on how ID and documents should be certified. If you have any questions or need more information, please contact us.

How do I get an insurance quote?

You can get a quote online at any time. Find more information and get a quote here.

How do employer contributions work?

Most Australian employers are required by Government legislation to make superannuation contributions for their employees – called Superannuation Guarantee (SG) contributions. From 1 July 2023, SG contributions are 11% of an eligible employee’s Ordinary Time Earnings (subject to a maximum dollar limit). Ordinary time earnings are generally what you earn for ordinary hours of work, including over-award payments, commissions, allowances, bonuses and paid leave. The SG contribution rate is legislated to gradually increase to 12% over time.
To be an eligible employee, you must be aged 18 or more, and can be:

Full-time, part-time or casual;

- A temporary resident, such as a backpacker or working holiday maker;

- A company director;

- A family member working in your business; and/or

- Receiving a super pension or annuity while working.

Special eligibility rules exist for:

- Employees aged under 18 – must work for their employer more than 30 hours per week;

- Domestic or private workers (i.e., nanny, housekeeper, carer) engaged personally and not as part of a business – must be engaged for more than 30 hours per week;

- Contractors – must be paid mainly for their labour.

Some awards, enterprise agreements and other registered employment agreements have extra terms about superannuation. These terms apply on top of the superannuation guarantee.

SG contributions are currently required to be paid by an employer to an eligible employee's superannuation fund at least quarterly, however this may change in the future. These payments will typically be shown on your payslip.

It is possible to have multiple super fund accounts, so it is important to tell your employer about your Verve Super account if you want that employer’s contributions to be paid into your Verve account.

You can find out more information about eligibility for super here.

What do I do if I can’t choose my super fund?

If you are unable to exercise choice of super fund with your employer, we run an Annual Rollover Program. Our team will help you to transfer the portion of your super that isn’t required to be with your employer’s choice of fund. This ensures that as much as possible of your retirement savings are invested in line with your values.

To find out if you’re eligible for this program, call 1300 799 482 or email hello@vervesuper.com.au. This program is not available for people in defined benefit schemes and may affect insurance policies held with mandatory funds.

Can I choose my super fund?

Generally, your employer must make regular compulsory contributions to your superannuation fund, known as Superannuation Guarantee (SG) contributions. Most people can choose the super fund for these contributions; it’s called having a “Choice of Fund”.

If you haven’t exercised choice in the past, it’s possible that you might have had a new super account created for you each time you’ve joined a new employer, even if you already had an existing super account. 

To stop the creation of multiple super accounts, the Government has introduced a system whereby your existing super fund (usually the fund with your most recent active super account) is ‘stapled’ to you when you change jobs. This means that when you start a new job, your employer will pay SG contributions to the same fund you had at your last job, unless you take action to make a change. Your employer will obtain information about your existing super fund from the ATO. 

If you have never had a super account before you can choose one and provide your employer with the fund’s details in writing, this is called “exercising choice”. Otherwise, your employer will create an account for you with their default fund. 

To request your employer to start paying SG contributions into your Verve Super account, you can simply provide the Choice of Super Fund form to your employer. We will give you this form when you set up your account. If you later change employers, your account with Verve Super should be your stapled account, however if you want to ensure your new employer contributes to your Verve Super account, you can simply email the form to your employer, reprint the form available online, or call us and we will send you a copy.

It’s important you take an interest in your super and help it grow into a healthy retirement nest egg. Further information on choice and stapling is available on the ATO’s website

A small number of Australians who are under Enterprise Agreements are not eligible to choose their super fund. To find out if this is your situation, speak to your employer. Employers may agree to pay superannuation into your Verve Super account even if they don’t generally allow choice.

Join

How do I get my employer to pay to Verve Super?

When you join Verve we’ll send you an email that you can forward to your employer. It will have all the details your employer needs to pay your super into your Verve Super account.

If you’re already a member of Verve and you have recently changed jobs, simply download this prefilled standard choice form and Verve’s General Compliance Certificate. Give these forms to your new employer and direct them to Employer Information if they require further information.

Can I transfer my Kiwi Saver to Verve Super?


Yes. Verve Super takes part in the Trans-Tasman Portability Scheme. Check out the detailed information in the Additional Information Booklet or get in touch with us at hello@vervesuper.com.au to find out how.

Can I join if I’m not a woman?

Absolutely!

Verve Super is designed to support women+ and allies supportive of Verve Super’s mission to build their retirement savings, while at the same time advocating against gender-based discrimination and supporting efforts to help close the retirement savings gap for all women.

We encourage you to consider Verve Super if you want to grow your retirement savings through a super product that applies negative and positive screens in order to invest ethically in companies and assets that have a positive impact for women, the broader community, and the environment.

Insurance

How do I get an insurance quote?

You can get a quote online at any time. Find more information and get a quote here.

Do you offer insurance?

As a Verve member you can apply for Death Only, Death and Total & Permanent Disability (TPD), and/or Income Protection insurance cover with AIA, subject to eligibility.

You can apply for insurance at any time through Verve, but in the first sixty days after becoming a member, you may be eligible for automatic Death Only or Death & Total & Permanent Disability (TPD) insurance cover. This insurance cover is a set amount of cover which you can apply for by answering a few quick questions via your online account. You can still apply for individualised cover, if your 60 days has lapsed. If you would like to change the level of cover or apply for Income Protection cover, please complete an Insurance Application form.

For more information on insurance visit Insurance & Superannuation, or view Verve’s Insurance Guide. Consider seeking professional advice to ensure that you are making an informed choice based on your own financial objectives, situation and needs.

Contributions

How can my partner contribute to my super? Or how can I contribute to my partner’s super?

There are several benefits for sharing your super with your partner. And there are two ways that spouses can contribute to each other’s superannuation:

1. Contribution splitting is where your spouse applies to their super fund with a request to transfer across a certain amount of their super into your superannuation account to boost your balance. The process for this includes your spouse contacting their super fund to request a transfer form. Some funds use the ATO Spousal Contribution Splitting Form.

If you’d like to split super from your Verve Super account into your partner’s super account, you’ll need to complete the Contribution Splitting Form and return the completed form to us via email to hello@vervesuper.com.au

If you want to apply to split personal contributions that you intend to claim a tax deduction for, please download and complete the ATO’s Notice of Intent to Claim or Vary a Deduction for Personal Super Contributions form and return the completed form to us via email to hello@vervesuper.com.au. You’ll need to do this before you lodge the Contributions Splitting Form. Please refer to the ATO checklist, which details the process and how you go about claiming a tax deduction if you intend to do so.

2. Spousal contribution is when your spouse makes a payment directly to your Verve Super account  — such as a bank transfer. You and your spouse will need to complete the Spouse Contribution Form and return the completed form to us via email to hello@vervesuper.com.au.

This article has more information: Super isn’t fair for stay at home parents. Here is how to even it up. If you have further questions, the ATO’s website has explanations on spouse contributions and superannuation splitting.

How do employer contributions work?

Most Australian employers are required by Government legislation to make superannuation contributions for their employees – called Superannuation Guarantee (SG) contributions. From 1 July 2023, SG contributions are 11% of an eligible employee’s Ordinary Time Earnings (subject to a maximum dollar limit). Ordinary time earnings are generally what you earn for ordinary hours of work, including over-award payments, commissions, allowances, bonuses and paid leave. The SG contribution rate is legislated to gradually increase to 12% over time.
To be an eligible employee, you must be aged 18 or more, and can be:

Full-time, part-time or casual;

- A temporary resident, such as a backpacker or working holiday maker;

- A company director;

- A family member working in your business; and/or

- Receiving a super pension or annuity while working.

Special eligibility rules exist for:

- Employees aged under 18 – must work for their employer more than 30 hours per week;

- Domestic or private workers (i.e., nanny, housekeeper, carer) engaged personally and not as part of a business – must be engaged for more than 30 hours per week;

- Contractors – must be paid mainly for their labour.

Some awards, enterprise agreements and other registered employment agreements have extra terms about superannuation. These terms apply on top of the superannuation guarantee.

SG contributions are currently required to be paid by an employer to an eligible employee's superannuation fund at least quarterly, however this may change in the future. These payments will typically be shown on your payslip.

It is possible to have multiple super fund accounts, so it is important to tell your employer about your Verve Super account if you want that employer’s contributions to be paid into your Verve account.

You can find out more information about eligibility for super here.

Can I salary sacrifice into my Verve Super account?


Yes. Salary sacrifice contributions are arranged directly with your employer. It is best to confirm with your employer how frequently these contributions are made.

I’m self-employed. How do I make contributions to my super?

To contribute to your super as a self-employed person, simply complete the Personal Contributions form available in your online account and make the payment via direct transfer. 

To claim these contributions for tax purposes, you need to download and complete the ATO’s  Notice of Intent to Claim or Vary a Deduction for Personal Super Contributions form and return the completed form to us via email to hello@vervesuper.com.au

You’ll need to do this at least once per financial year for all the contributions during that financial year. You have one year from the end of the relevant financial year within which to submit your Notice of Intent to Claim. This form must be returned to Verve Super in either the financial year in which the contributions were received into your Verve Super account, or the following financial year, and prior to the date you lodge your tax return for the financial year in which the contributions you wish to claim were received into your Verve Super account. Please refer to the declarations on the Notice of Intent to Claim form and ensure you leave plenty of time for us to process the form before lodging your tax return. Claiming a tax deduction for your contribution makes this contribution ineligible to be counted towards the Government Co-contribution.

My employer is having trouble contributing to Verve Super. What can I do?

If your employer is having any difficulties contributing to Verve Super, they can get in touch with us directly.

Please pass on our contact details: 1300 799 482 or hello@vervesuper.com.au or cc’ hello@vervesuper.com.au in email correspondence with your employer related to your superannuation.

How do I make a personal contribution to top up my super account?

To make additional contributions to your super account, simply use the information available in your online account and make the payment via BPAY. Our Member Engagement team can also provide you with your personal details.

An annual contribution cap applies to personal contributions, and if you breach this cap, you may be required to pay additional tax. For more information on contribution caps view the Additional Information Booklet or visit the ATO’s website.

If you have any questions, please call 1300 799 482 or email hello@vervesuper.com.au.

How do I get my employer to pay to Verve Super?

When you join Verve we’ll send you an email that you can forward to your employer. It will have all the details your employer needs to pay your super into your Verve Super account.

If you’re already a member of Verve and you have recently changed jobs, simply download this prefilled standard choice form and Verve’s General Compliance Certificate. Give these forms to your new employer and direct them to Employer Information if they require further information.

Super

How do I setup multi-factor authentication (MFA) on my Verve Super account?

As of 7 November 2023, all Verve Super members will need to use Multi-Factor Authentication (MFA) to log in to their accounts. This will provide an extra layer of security for your Verve Super account.

This means that if you are logging in, you will need to register again (even if you’ve logged in before).  You will also need to download the Microsoft Authenticator app (see below for instructions on how to do this).

Step-by-step guide

  1. Click on the button below to start the registration process.
  2. On the member portal login page, click on the ‘Register’ button.
  3. Verify your email address by:
    • Entering the email address you provided when signing up to Verve and click on ‘Send Verification Code’.
    • Entering the verification code emailed to you and click on ‘Verify Code’.
  4. Set a new password for your account:
    • Enter your desired password and click on ‘Create’.
  5. Set up multi-factor authentication to make your account more secure:
    • Download the Microsoft Authenticator app on your phone from Google Play (for Android) or the App Store (for iPhone).
    • Scan the QR code on your screen using the Microsoft Authenticator app and click ‘Continue’.
    • Enter the 6-digit verification code from the Authenticator app, select your Verve Super account and click the ‘Verify’ button to complete your Member Portal registration and access your account.

Congratulations, you have now successfully registered to use your account! 

A few notes for next time:

  • You will just need to use your email address, new password and a verification code from your Microsoft Authenticator app!
  • If you forget your password at any time, simply click on the ‘Forgot your password’ link on the login page and follow the instructions to reset your password.

If you have any trouble with the registration process please contact us via phone on 1300 799 482 or email us at hello@vervesuper.com.au.

Can’t login to your account? Check out the FAQs below to help troubleshoot

1. I’m already a member with Verve Super, but when I try to register, it says I'm not registered with you. Why is this?

Make sure you’re using the email address that is associated with your Verve Super account (this needs to be unique to you and cannot have been used to set up someone else's Verve Super account). If there are any typos in the email address please contact us so that we can assist in updating your email address to the correct spelling.

2. I selected ‘forgot password’, but it is saying ‘a user with the specified credentials could not be found’, even though I’m a member? How do I log in?

In order to log-in, you need to complete the registration process.To do so go back to the login page and hit the register button again and go through the register process (even if you’ve logged into your account before). Members receive this error when they have not completed this process or logged in since the 6th November. 

3. I wasn’t able to complete registering on my first attempt, and now when I try to re-register, it is showing the error ‘A user with the specified ID already exists. Please choose a different one’. Why can’t I continue?

You may have previously started the process to register but did not complete the final step. In order to continue, go back to the login page and enter your email and password, this will send you to the QR code page to start the set up of your multi-factor authentication.

4. I’m trying to log in, but my multi-factor authentication (MFA) verification codes or password aren’t working.

You can link your Verve Super account with any authenticator, but we can’t guarantee they’ll work as intended. For maximum compatibility, we recommend the Microsoft Authenticator app from the Google Play Store (for Android devices) or App Store (for iPhone and iOS devices).

If you’ve successfully set up your authenticator but your code isn’t being accepted, or you’ve reset your password but can’t log in, your browser may be trying to use outdated data.

To fix this, please clear your browser cache and try again.

The steps to clear your cache and cookies are different depending on the system and browser you're using - see your browser's support page for instructions. Common browsers include Chrome, Safari, Firefox and Microsoft Edge.

Other troubleshooting tips:

  • The codes refresh every 30 seconds. If there’s only a few seconds left, wait for a new code.
  • If your code still doesn’t work, check if your Verve Super log in is only saved to one authenticator application. Your details can be saved in more than one place – but only one set of codes will be synced with our website.
  • If your authenticator app generates any codes longer than 6-digits, our log-in system won’t accept them.

5. What if I don’t want to/can’t download the authenticator app?

If you don’t want to or aren’t able to download an app on your phone, there are authenticator programs available as desktop programs (for your computer) or browser plug-ins (for computers, phones and tablets). Some password managers also have an authenticator built in. If you’re using an iPhone running iOS Version 15 or later, you can use your phone’s built in Passwords feature.

While we can’t recommend any other specific authenticator or password manager as best for your personal needs, many tech websites online provide articles comparing and reviewing options.

Still can’t log in?

Please contact our team if you aren’t able to log in after trying the steps above.

To help us solve your issue as quickly as possible, let us know which device/s you’re using and any error codes you receive.

How do I access the Baby Bump Program while on parental leave?

We love to support Verve Super members of any gender or expression who have recently become new parents, whether by birth or adoption. Eligible new parents can apply for a refund of the dollar-based administration fee, for up to 12 months, through Verve’s Baby Bump Program. Contact us for information and to let us know you’ve recently welcomed a new child into your family. If you would like, Verve can also support you to make a request to your employer to ask them to keep paying your super during your parental leave.

What do I do if I can’t choose my super fund?

If you are unable to exercise choice of super fund with your employer, we run an Annual Rollover Program. Our team will help you to transfer the portion of your super that isn’t required to be with your employer’s choice of fund. This ensures that as much as possible of your retirement savings are invested in line with your values.

To find out if you’re eligible for this program, call 1300 799 482 or email hello@vervesuper.com.au. This program is not available for people in defined benefit schemes and may affect insurance policies held with mandatory funds.

Can I choose my super fund?

Generally, your employer must make regular compulsory contributions to your superannuation fund, known as Superannuation Guarantee (SG) contributions. Most people can choose the super fund for these contributions; it’s called having a “Choice of Fund”.

If you haven’t exercised choice in the past, it’s possible that you might have had a new super account created for you each time you’ve joined a new employer, even if you already had an existing super account. 

To stop the creation of multiple super accounts, the Government has introduced a system whereby your existing super fund (usually the fund with your most recent active super account) is ‘stapled’ to you when you change jobs. This means that when you start a new job, your employer will pay SG contributions to the same fund you had at your last job, unless you take action to make a change. Your employer will obtain information about your existing super fund from the ATO. 

If you have never had a super account before you can choose one and provide your employer with the fund’s details in writing, this is called “exercising choice”. Otherwise, your employer will create an account for you with their default fund. 

To request your employer to start paying SG contributions into your Verve Super account, you can simply provide the Choice of Super Fund form to your employer. We will give you this form when you set up your account. If you later change employers, your account with Verve Super should be your stapled account, however if you want to ensure your new employer contributes to your Verve Super account, you can simply email the form to your employer, reprint the form available online, or call us and we will send you a copy.

It’s important you take an interest in your super and help it grow into a healthy retirement nest egg. Further information on choice and stapling is available on the ATO’s website

A small number of Australians who are under Enterprise Agreements are not eligible to choose their super fund. To find out if this is your situation, speak to your employer. Employers may agree to pay superannuation into your Verve Super account even if they don’t generally allow choice.

Is super an investment?

Yes, superannuation is an investment. The money in your super account is invested on your behalf, so it is important to make sure the way it is invested aligns with your values and long-term goals.

Some things to consider are: Does your super fund invest in things that go against your values? Is your fund transparent about what they are investing in? Is the risk profile suitable for your needs? Is your super fund achieving competitive long-term returns? (Remember super is a long-term investment. The money in your account may be invested for 30 years or more.

When can I access my super?

Super is highly regulated and is intended to fund your retirement, so you can generally only access it once you have reached your preservation age and permanently retired from the workforce, or otherwise meet a specified condition of release.

Conditions of release include:

- Reaching age 65 (whether you’re working or retired);
- Leaving your employer after turning 60;
- Severe financial hardship
- Specific medical conditions
- Temporary residents leaving Australia
- Participation in the First Home Super Saver Scheme

For information about your preservation age and the conditions of release, see the Additional Information Booklet. You can also call 1300 799 482 or email hello@vervesuper.com.au. You can find more information about accessing your super on the ATO’s website.

What is superannuation?

Superannuation is a compulsory scheme, designed and regulated by the government to help you save for retirement. 

Unlike a regular savings account, your superannuation is only accessible when you reach your preservation age and permanently retire from the workforce, or if you meet another specified condition of release. 

In most cases, it is compulsory for your employer to make contributions to your superannuation account on your behalf. You can also make personal contributions to your superannuation account, if you choose to boost your savings or if you are self-employed. This money is then invested on your behalf by your super fund.

One of the benefits of super is that it is designed to be a tax-effective way to save for your retirement, as contributions and investment earnings in your super fund are typically taxed at a lower rate than your normal earnings.

How do I nominate a beneficiary for my super account?

A ‘beneficiary’ is a person you nominate to receive some or all of your superannuation death benefit if you die whilst a member of Verve Super. At Verve Super we offer two types of beneficiary nominations: Non-Binding Nomination and Non-Lapsing Binding Nomination

Your binding nomination must be sent in hard copy to GPO Box 2753, Brisbane QLD 4001.

Email your non-binding nomination to hello@vervesuper.com.au

If you’d like more information about what happens to super if you pass away, we’ve covered it in this article.

How do I move my current super?

You can request to transfer your balance from another super fund as part of the online join process or by contacting us. Once you have made the request, we will get in touch with your other fund to initiate the transfer of your super across to your Verve account. A request to transfer your whole balance will automatically close your old account. Any insurance cover or other benefits linked to your previous fund account will cease at this time.

If you wish to transfer a portion or the total of your balance from another fund to your Verve Super account, simply call us on 1300 799 482 or send an email to hello@vervesuper.com.au.

Alternatively, complete the Rollover Form and enter the exact amount you’d like to transfer in the space provided on the rollover form. A partial transfer may mean that you keep any insurance cover or other benefits linked to your original account. However, it’s best to check with the other super fund before requesting the transfer, if you’re unsure.

How do I join Verve Super?


The easiest way to create a Verve Super account is to join online, it takes a couple of minutes. You can also join over the phone on 1300 799 482.

Interested in the Pay Gap Pledge and IWD Walkout? Learn more.