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Frequently Asked Questions

Can men join Verve Super?

It doesn’t matter how you identify - man, woman, non-binary - if you support our mission, you’re welcome to join! We’re all on the same team, and we share the same core values. It’s true that right now in Australia, women are facing greater financial obstacles than men, and the majority of financial services firms are failing to engage women. We believe it’s time for a community, and a super fund, dedicated to building women’s financial power. We believe it’s time to invest in great companies we can celebrate, including companies that lead on gender issues. We believe it’s time to end the pay penalty women recieve over a lifetime of work inside and outside the home, to ensure Australian women are better supported to retire well. In a nutshell, if you want to empower women everywhere, while investing your super ethically and profitably, Verve is made for you.

Am able to transfer my Kiwisaver into Verve Super?

Yes. Verve Super takes part in the Trans-Tasman Portability Scheme. Get in touch with us at to find out how.

Do you send out member statements?

We do! We send out fully audited statements annually, however if you need one in the meantime, send us an email at and we’ll do our best to get an interim statement to you within 2-3 business days.

How do I join Verve Super?

The easiest way to join Verve Super is through our online join form. It takes just a couple of minutes. You can also join over the phone on 1300 799 482 or with a paper application form.

How do I move my current super?

You can request a rollover in the join form (if you’re not yet a member) or by sending in our rollover form. We’ll get in touch with your other fund to transfer your super across, which automatically closes your old account. Rolling over your superannuation from another fund may result in your losing insurance or other benefits linked to your previous fund.

If you only want to transfer part of your savings in another account, simply enter the exact amount to rollover in the space provided on the rollover form. Or you can call us on 1300 799 482 or email to let us know how much you want transferred.

Can you find my old super accounts?

Yes! We run a SuperMatch search (using your tax file number) with the ATO to find your old lost or inactive accounts.

You can request this search when you join Verve or at any time whilst you are a member.
If we find any additional accounts, you can choose to switch some or all of these accounts into your Verve Super account.

Consolidating your super accounts helps you keep track of your retirement savings and may help in avoiding multiple sets of fees. It’s important to consider the impact of any loss of insurance cover or other benefits before closing any super fund accounts you may have

How do I get my employer to pay to Verve Super?

When you join we’ll send you an email which you can forward to your employer. It will have all the details to help them make payments to your account.

If you’re already a member and have just switched jobs, simply pass on our standard choice form and general compliance certificate, and direct them to our employer hub.

Do you offer insurance?

We offer the following covers: Death only, Death and Total & Permanent Disability, and Income Protection.

You will be able to sign up for our easy-opt in Death or Death & TPD insurance with just a few simple questions when you sign up online or via your member portal. To apply for Income Protection insurance get in touch with us on 1300 799 482 or at If you have existing cover with your current superfund, you may be eligible to transfer this to your Verve Super account, get in touch with us to find out.

See our insurance guide for all the details.

The Fund's trustee, Diversa Trustees Limited, intends to adopt the Insurance in Superannuation Voluntary Code of Practice in principle, upon its commencement on 1 July 2018. Before 31 December 2018 Diversa will publish on its website the transition plan(s) for becoming compliant with the standards of the Code no later than 30 June 2021.

How do I check up on my account?

You can view your account online anytime via the member portal. You can also call 1300 799 482 or email with any questions.

What are your ethical screens?

We don’t invest our money in things that pollute, addict, or kill. Verve avoids companies involved in activities causing social or environmental harm, including detention centres, live animals exports, tobacco, armaments and more.

Instead, we seek out positive investments in industries like healthcare, education and renewable energy.

Find out more about our ethical screens.

How do I nominate a beneficiary for my account?

A beneficiary is someone you want to receive the money in your super account when you pass away. You can make a binding or non-binding nomination. You'll find the relevant forms here:

Your binding nomination must be sent in hard copy to PO Box 909, Byron Bay NSW 2481.

Email your non-binding nomination to

How do I make a personal contribution to top up my account?

You can make extra contributions to your super by completing your online personal contribution form available in your member portal and then making payment via direct transfer or BPay. Your personal payment details (like your BPay reference number) will be provided to you as you complete the form.

My employer is having trouble contributing to Verve Super. What can I do?

If your employer is having any troubles contributing to Verve Super, they can get in touch with us directly.

Just pass on our contact details: 1300 799 482 or

I'm self-employed. How do I make contributions?

To contribute to your super as a self-employed person, simply complete the online Personal Contributions form available in your member portal.

To claim these contributions for tax purposes, you need to complete the notice of intent to claim or vary a deduction for personal super contributions form. You'll need to do this once per financial year for all the contributions during that financial year.

You have one year from the end of the relevant financial year within which to submit your notice of intent.

Does Verve Super allow salary sacrifice contributions?

Yes. You need to organise salary sacrifice contributions directly with your employer. They will pay your salary sacrifice when they make your regular super guarantee contributions.

Basic Super Information

What is superannuation?

Superannuation is a way to help people save for retirement, a system designed and regulated by the government. Unlike a regular savings account, your superannuation is only accessible when you reach your preservation age, which is usually the age at which you retire from working. In most cases it is compulsory for your employer to make contributions to this superannuation account on your behalf. You can also make payments into your superannuation account, if you choose to boost your savings or if you are self-employed. This money is then invested on your behalf by your super fund.

One of the benefits of super is that it is designed to be a tax effective way to save for your retirement, with contributions and investment earnings in your super fund `taxed at a lower rate than

When can I access my super?

Super is intended to fund your retirement, so you can generally only access it once you have retired from working and have met certain requirements. These are referred to as conditions of release. To satisfy a condition of release you will need to meet one of the following:

Reach your 'preservation age' and retire permanently from the workforce
Leave your employer after turning 60
Be 65 or older

Find out when you can access your super using Money Smart’s super and pension age calculator.

You can only access your super before retirement through these special conditions.

Super is an investment

The money in your super account is invested on your behalf, so it is important to make sure the way it is invested aligns with your values and long term goals.

Some things to consider are: Does your super invest in things that go against your values? Is your fund transparent about where your investments are held? Is the risk profile suitable for your needs? (Remember super is a long term investment. The money in your account may be invested for 30 years or more).

Employer contributions & tax

For people who earn more than $450 per month, their employer will make payments to their super account which is equal to 9.5% of their salary.

Many people have multiple accounts, so it is important to tell your employer about your Verve Super account if you want their contributions to be invested with us on your behalf.

Some employers pay more than the minimum 9.5%, but its not allowable for employers to pay less than this. These payments will be shown on your payslip, but most employers only transfer this money to your super fund every 3 months.

Contributions made by your employer (including salary sacrifice) are taxed at 15% (which is lower than the rate for normal earnings).

Any personal contributions you make with your after-tax income are not taxed again in your super account if they are under the non-concessional contributions cap. This is to encourage you to save more for the future.

Find out more about contributions caps here.

Can I choose my super fund?

Most people have the option of choosing their own super fund. All you need to do is provide your employer with the details of your preferred super fund.

If you don’t specify a super fund, your employer will create an account for you with their default super fund. A small number of Australians are not eligible to choose their super fund, due to Enterprise Agreements with industry funds.

You will need to speak to your employer to find out if this is your situation - we have seen some instances where employers will allow you to use a Verve Super fund even if they don’t generally allow choice.

Annual rollover program - for members who don't have choice

If your employer does not give you a choice, we run an Annual Rollover Program. Our team will help you to roll over the portion of your savings that aren’t required to be with your employer’s choice of fund. This ensures that as much as possible of your retirement savings are invested in line with your values.

To find out if you’re eligible for your for this program, get in touch with us. This program is not available for people in defined benefit schemes and may affect insurance policies held with mandatory funds.

How does Super work for temporary residents of Australia?

If you have worked in Australia as a temporary resident and you have permanently left the country, you may be eligible to claim the super benefit you have accumulated while working here, less any tax. The payment is called a Departing Australia Superannuation Payment (DASP). A DASP can be claimed if:
• You visit Australia on an eligible temporary resident visa; and
• Your visa ceases to be in effect (it has expired or been cancelled); and
• You leave Australia.
If you are a temporary resident and you permanently leave Australia, you have six months to claim your super benefit. If you do not claim it within this time it will be transferred to the Australian Taxation Office (ATO) as unclaimed money. If that happens, you will need to contact the ATO to claim it. For more information, visit the ATO website at

IMPORTANT: If you are a former temporary resident whose superannuation benefits is transferred to the ATO as unclaimed money, you will not be notified of this or receive an exit statement after the transfers occurs. We will rely on relief provided by the Australian Securities & Investments Commission (ASIC) Class Order [CO 09/437] which says, in effect, that superannuation trustees are not obliged to meet certain disclosure requirements in relation to non-residents that have ceased to hold an interest in the fund as a result of the payment of unclaimed superannuation to the Commissioner of Taxation. If you require any further information, contact us on 1300 799 482.